{"id":51,"date":"2021-10-08T14:58:51","date_gmt":"2021-10-08T18:58:51","guid":{"rendered":"https:\/\/www.gosselinassurances.ca\/?page_id=51"},"modified":"2025-04-17T15:18:42","modified_gmt":"2025-04-17T19:18:42","slug":"protectionofpersonnalinformation","status":"publish","type":"page","link":"https:\/\/www.gosselinassurances.ca\/en\/protectionofpersonnalinformation\/","title":{"rendered":"Complaints"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"51\" class=\"elementor elementor-51\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"ob-is-breaking-bad elementor-section elementor-top-section elementor-element elementor-element-9b789c3 elementor-section-full_width elementor-section-height-min-height elementor-section-height-default elementor-section-items-middle\" data-id=\"9b789c3\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ob_bbad_use_it&quot;:&quot;yes&quot;,&quot;_ob_bbad_sssic_use&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8f9c64a\" data-id=\"8f9c64a\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;_ob_bbad_is_stalker&quot;:&quot;no&quot;,&quot;_ob_teleporter_use&quot;:false,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9336ad0 ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-heading\" data-id=\"9336ad0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_harakiri_text_clip&quot;:&quot;none&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Complaint Process<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"ob-is-breaking-bad elementor-section elementor-top-section elementor-element elementor-element-5d10ae1 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"5d10ae1\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ob_bbad_use_it&quot;:&quot;yes&quot;,&quot;_ob_bbad_sssic_use&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2ab5396\" data-id=\"2ab5396\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;_ob_bbad_is_stalker&quot;:&quot;no&quot;,&quot;_ob_teleporter_use&quot;:false,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"ob-is-breaking-bad ob-bb-inner elementor-section elementor-inner-section elementor-element elementor-element-753fd20 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"753fd20\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ob_bbad_use_it&quot;:&quot;yes&quot;,&quot;_ob_bbad_sssic_use&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-113b1a9\" data-id=\"113b1a9\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;_ob_bbad_is_stalker&quot;:&quot;no&quot;,&quot;_ob_teleporter_use&quot;:false,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0ac69ed ob-has-background-overlay elementor-widget elementor-widget-image\" data-id=\"0ac69ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_photomorph_use&quot;:&quot;no&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"483\" height=\"446\" src=\"https:\/\/www.gosselinassurances.ca\/wp-content\/uploads\/2021\/10\/plaintes-gosselin-assurances.png\" class=\"attachment-large size-large wp-image-1137\" alt=\"\" srcset=\"https:\/\/www.gosselinassurances.ca\/wp-content\/uploads\/2021\/10\/plaintes-gosselin-assurances.png 483w, https:\/\/www.gosselinassurances.ca\/wp-content\/uploads\/2021\/10\/plaintes-gosselin-assurances-300x277.png 300w\" sizes=\"(max-width: 483px) 100vw, 483px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-88464f2\" data-id=\"88464f2\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;_ob_bbad_is_stalker&quot;:&quot;no&quot;,&quot;_ob_teleporter_use&quot;:false,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-45f31d8 ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-heading\" data-id=\"45f31d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_harakiri_text_clip&quot;:&quot;none&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">You have a complaint?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac7844c ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-text-editor\" data-id=\"ac7844c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_postman_use&quot;:&quot;no&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tAt Gosselin Insurance Brokers, customer service is a priority. We take your complaints or service seriously and are committed to doing everything we can to resolve them.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d13ff07 ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-text-editor\" data-id=\"d13ff07\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_postman_use&quot;:&quot;no&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tIn order for us to offer you the best service and full satisfaction, we invite you to send us your comments or dissatisfaction. This way, you will allow us to know your real needs and, above all, to respond to them.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e63500 elementor-mobile-align-center elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-icon-list--layout-traditional elementor-list-item-link-full_width ob-has-background-overlay elementor-widget elementor-widget-icon-list\" data-id=\"7e63500\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:1-866-961-3553\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><span style=\"color: #2D2C2A\">Gosselin Courtiers d'assurances<\/span> 1 866 961-3553<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"ob-is-breaking-bad elementor-section elementor-top-section elementor-element elementor-element-8692ae6 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"8692ae6\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ob_bbad_use_it&quot;:&quot;yes&quot;,&quot;_ob_bbad_sssic_use&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2a4d56f\" data-id=\"2a4d56f\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;_ob_bbad_is_stalker&quot;:&quot;no&quot;,&quot;_ob_teleporter_use&quot;:false,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5764902 align-at-right ob-has-background-overlay elementor-widget elementor-widget-uael-faq\" data-id=\"5764902\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"uael-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t\t<div id='uael-faq-wrapper-916' class=\"uael-faq-wrapper\">\n\t\t\t\t<div class=\"uael-faq-container uael-faq-layout-accordion\" data-layout=\"accordion\" >\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-41e5fef\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-right\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"51px\" height=\"51px\" viewbox=\"0 0 51 51\"><title>bouton-plus<\/title><desc>Created with Sketch.<\/desc><g id=\"Page-1\" stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\"><g id=\"reclamation\" transform=\"translate(-1569.000000, -1544.000000)\"><g id=\"bouton-plus\" transform=\"translate(1569.000000, 1544.000000)\"><circle id=\"Oval\" fill=\"#D8CDD6\" cx=\"25.5\" cy=\"25.5\" r=\"25.5\"><\/circle><path d=\"M26.2914409,17.5 L25.7077911,17.5 L25.7077911,25.7082089 L17.5,25.7082089 L17.5,26.2925591 L25.7077911,26.2925591 L25.7077911,34.5 L26.2914409,34.5 L26.2914409,26.302495 L34.5,25.7082089 L26.2914409,25.7082089 L26.2914409,17.5 Z\" id=\"icon-plus-copy-2\" stroke=\"#5A315E\" fill=\"#5A315E\"><\/path><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"51px\" height=\"51px\" viewbox=\"0 0 51 51\"><title>bouton-moins<\/title><desc>Created with Sketch.<\/desc><g id=\"Page-1\" stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\"><g id=\"reclamation\" transform=\"translate(-1568.000000, -1900.000000)\"><g id=\"bouton-moins\" transform=\"translate(1568.000000, 1900.000000)\"><circle id=\"Oval\" fill=\"#D8CDD6\" cx=\"25.5\" cy=\"25.5\" r=\"25.5\"><\/circle><path d=\"M17.5,25.7082089 L17.5,26.2879611 L34.5,25.7082089 L17.5,25.7082089 Z\" id=\"icon-plus-copy-2\" stroke=\"#5A315E\" fill=\"#5A315E\"><\/path><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h4 class=\"uael-question-41e5fef uael-question-span\" tabindex=\"0\" id=\"uael-faq-1-6adaa8f932394\">How to file a complaint<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>To file a complaint, please send an email to\u00a0<a href=\"mailto:satisfaction@gosselinassurances.ca\" target=\"_blank\" rel=\"noopener\">satisfaction@gosselinassurances.ca<\/a>\u00a0or call at\u00a0<a href=\"tel:1-866-961-3553,224\" target=\"_blank\" rel=\"noopener\">1 866 961-3553 ext. 224<\/a>.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-7beb08a\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-right\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"51px\" height=\"51px\" viewbox=\"0 0 51 51\"><title>bouton-plus<\/title><desc>Created with Sketch.<\/desc><g id=\"Page-1\" stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\"><g id=\"reclamation\" transform=\"translate(-1569.000000, -1544.000000)\"><g id=\"bouton-plus\" transform=\"translate(1569.000000, 1544.000000)\"><circle id=\"Oval\" fill=\"#D8CDD6\" cx=\"25.5\" cy=\"25.5\" r=\"25.5\"><\/circle><path d=\"M26.2914409,17.5 L25.7077911,17.5 L25.7077911,25.7082089 L17.5,25.7082089 L17.5,26.2925591 L25.7077911,26.2925591 L25.7077911,34.5 L26.2914409,34.5 L26.2914409,26.302495 L34.5,25.7082089 L26.2914409,25.7082089 L26.2914409,17.5 Z\" id=\"icon-plus-copy-2\" stroke=\"#5A315E\" fill=\"#5A315E\"><\/path><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"51px\" height=\"51px\" viewbox=\"0 0 51 51\"><title>bouton-moins<\/title><desc>Created with Sketch.<\/desc><g id=\"Page-1\" stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\"><g id=\"reclamation\" transform=\"translate(-1568.000000, -1900.000000)\"><g id=\"bouton-moins\" transform=\"translate(1568.000000, 1900.000000)\"><circle id=\"Oval\" fill=\"#D8CDD6\" cx=\"25.5\" cy=\"25.5\" r=\"25.5\"><\/circle><path d=\"M17.5,25.7082089 L17.5,26.2879611 L34.5,25.7082089 L17.5,25.7082089 Z\" id=\"icon-plus-copy-2\" stroke=\"#5A315E\" fill=\"#5A315E\"><\/path><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h4 class=\"uael-question-7beb08a uael-question-span\" tabindex=\"0\" id=\"uael-faq-2-6adaa8f932c5b\"> Complaint Handling Policy<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p><strong>Summary of the Complaints and Disputes Policy<\/strong><\/p><p>\u00a0<\/p><p class=\"translation-block\">The following is a summary of the Firm's Complaints and Dispute Handling Policy. The full version is available upon request.<\/p><p><strong>\u00a0<\/strong><\/p><p><strong>Purpose of the Policy<\/strong><\/p><p>\u00a0<\/p><p class=\"translation-block\">The purpose of this complaint and dispute handling policy is to set up a free, simple and fair procedure to deal with them and process them as quickly as possible.<\/p><p>\u00a0<\/p><p>Its purpose is to identify the person responsible for processing, to provide a framework for the receipt and processing of complaints and, where applicable, the forwarding of the file to the Autorit\u00e9 des march\u00e9s financiers, hereinafter referred to as the \"AMF\".<\/p><p>\u00a0<\/p><p class=\"translation-block\">Also, the policy applies regardless of the nature of the activities that generate a complaint or dispute, whether it is for management activities in general, the distribution of insurance products or services or the protection of personal information.<\/p><p>\u00a0<\/p><p><strong>Person responsible<\/strong><\/p><p>\u00a0<\/p><p>The person responsible for the application of this policy is Catherine Jonker, Director of personal line Insurance.\u00a0<\/p><p>\u00a0<\/p><p><span data-contrast=\"auto\">Within the framework of the policy, its functions include the following:<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p><p>\u00a0<\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Send an acknowledgement of receipt to the complainant within 10 business days of receipt of a complaint.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Conduct the analysis of disputes and complaints within a reasonable period (note that the responsible person may delegate this task while supervising it).<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Decide on the conclusion of the analysis and inform the complainant.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Forward the file to the AMF at the complainant's request.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\">Maintain a register of complaints.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"6\" data-aria-level=\"1\"><span data-contrast=\"auto\">Report complaints to the AMF through the system provided for this purpose.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li><\/ul><p>\u00a0<\/p><p><strong>How to submit a complaint<\/strong><\/p><p>\u00a0<\/p><p>A consumer or customer who wishes to file a complaint may do so, verbally or in writing, by contacting the person responsible:<\/p><p>\u00a0<\/p><ul><li>By mail: Gosselin Courtiers d'assurances, 2121 Ridge Road, Huntingdon, QC J0S 1H0<\/li><li>By phone: 450 264-3553 ext. 224<\/li><li>By email: <a href=\"mailto:satisfaction@gosselinassurances.ca\">satisfaction@gosselinassurances.ca<\/a><\/li><\/ul><p>\u00a0<\/p><p><span data-contrast=\"auto\">Consumers or clients may also use the form that the AMF makes available:\u00a0<\/span><\/p><p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><a href=\"https:\/\/lautorite.qc.ca\/fileadmin\/lautorite\/formulaires\/grand-public\/GP-plainte_formulaire-plainte-fr.pdf\"><span data-contrast=\"none\">https:\/\/lautorite.qc.ca\/fileadmin\/lautorite\/formulaires\/grand-public\/GP-plainte_formulaire-plainte-fr.pdf<\/span><\/a><span data-contrast=\"none\">\u00a0\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p>\u00a0<\/p><p><span data-contrast=\"auto\">If necessary, the person in charge may help in formulating the complaint.\u00a0<\/span><\/p><p><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><strong>Handling a complaint<\/strong><\/p><p>\u00a0<\/p><p class=\"translation-block\">For the purposes of this policy, a complaint is the expression, verbal or written, of any reproach or dissatisfaction with a service or product offered by the Firm, communicated to it by a person who is a member of its clientele and for which a final response is expected, for example by confirming the implementation of measures to remedy this.<\/p><p>\u00a0<\/p><p><span data-contrast=\"auto\">The following requests and disclosures do not constitute a complaint:<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p><p>\u00a0<\/p><p><span data-contrast=\"auto\">(1) A request for information or documents made in respect of a product or service offered.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">(2) A request for access to or correction made in accordance with the Act respecting the protection of personal information in the private sector (chapter P-39.1).<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">(3) A claim for indemnity or any other insurance claim.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">(4) An application for the correction of a calculation or clerical error.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">(5) The communication of a comment or feedback.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p><p>\u00a0<\/p><p><span data-contrast=\"auto\">Upon receipt of a complaint, the person responsible for handling complaints will send an acknowledgement of receipt to the complainant within 10 business days of receipt of the complaint.\u00a0<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p><p>\u00a0<\/p><p><span data-contrast=\"auto\">A fair, objective, impartial and interest-based analysis will be conducted within a reasonable period, which should not exceed 60 business days, following receipt of the complaint and the information necessary for its analysis. A final written response will be sent, within this delay, to the complainant to inform him of the result of the analysis.<\/span><\/p><p>\u00a0<\/p><p><span data-contrast=\"auto\">In the case of a complaint where circumstances beyond our control or exceptional circumstances arise or the complaint is complex to analyze, an additional period (not exceeding 30 days) may be necessary. In the latter case, the person analyzing the complaint must notify the client in writing no later than the date on which the response was to be provided.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p><p>\u00a0<\/p><p class=\"translation-block\">In the case of an incomplete complaint, a notice with a request for additional information will be sent to the complainant. The latter will have to provide the necessary information before the analysis of the file can resume or continue.<\/p><p>\u00a0<\/p><p><span data-contrast=\"auto\">...<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p><p>\u00a0<\/p><p><strong>Transmission to the authority<\/strong><\/p><p>\u00a0<\/p><p>If the complainant is not satisfied with the outcome of the complaint or the handling itself, the complainant may ask the person responsible to transfer the complaint file to the AMF.<\/p><p>\u00a0<\/p><p><span data-contrast=\"auto\">Address to be used for the transfer:<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p><p>\u00a0<\/p><p><span data-contrast=\"auto\">AUTORIT\u00c9 DES MARCH\u00c9S FINANCIERS\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Place de la Cit\u00e9, tour Cominar\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">2640 boulevard Laurier, bureau 400\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Qu\u00e9bec (Qu\u00e9bec) G1V 5C1<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p><p>\u00a0<\/p><p>The file transferred to the AMF must consist of all the documents relating to the complaint.<\/p><p>\u00a0<\/p><p>The transfer must be made to the AMF within 15 days of the complainant's request.<\/p><p>\u00a0<\/p><p>Link to the AMF form (French version):<\/p><p>\u00a0<\/p><p><a href=\"https:\/\/lautorite.qc.ca\/fileadmin\/lautorite\/formulaires\/grand-public\/GP-plainte_formulaire-transfert-dossier-fr.pdf\"><span data-contrast=\"none\">https:\/\/lautorite.qc.ca\/fileadmin\/lautorite\/formulaires\/grand-public\/GP-plainte_formulaire-transfert-dossier-fr.pdf<\/span><\/a><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p><p>\u00a0<\/p><p><strong>Effective date of policy: July 2025<\/strong><\/p><p>\u00a0<\/p><p><a href=\"#_ftnref1\" name=\"_ftn1\">[summary]<\/a> The complete version of the policy will be provided to the enforcement officer upon request.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Processus de plainte Vous avez une plainte&nbsp;? Chez Gosselin Courtiers D\u2019assurances, le service \u00e0 la client\u00e8le est une priorit\u00e9. Nous prenons au s\u00e9rieux vos plaintes ou le service que vous avez re\u00e7u et nous nous engageons \u00e0 faire tout ce que nous pouvons pour les r\u00e9soudre.Afin de nous permettre de vous offrir le meilleur service [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-51","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Processus de plainte - Gosselin Courtiers d&#039;assurances<\/title>\n<meta name=\"description\" content=\"Le service \u00e0 la client\u00e8le est notre priorit\u00e9. 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